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Orders & Shipments

DELIVERY TIMES

 Service  North America Outside North America
Standard  3-5 Business Days
4-10 Business Days **
Express 2-3 Business Days 2-5 Business Days **

 ** Delivery times may vary for orders outside North America. In some cases, international orders can take up to 4 weeks for orders to remote destinations. 

We offer same day dispatch for all orders made before 9am PST except for pre-orders. Orders received after 9am PST are dispatched the next day.  

 

CUSTOMS & DUTIES 

The Pacific Northwest is not responsible for any customs, duties, and fees incurred when receiving your order. 

RETURN POLICY

We are committed to only providing you with products and quality we stand behind. If you are not satisfied with your purchase from The Pacific Northwest, you may exchange or refund any product in its new, unused condition. Customers are responsible for return and exchange shipping rates. The PNW does not refund shipping costs. Any item that has been used will not be eligible for a refund. Sale/Discounted items are Final Sale. 

To start a return, send an email to support@thepnw.co with a subject line "Product Return" A support representative will shortly assist you. 

We currently do not do returns or exchanges for international orders outside United States.

 

 

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